Once your order has been received it normally takes 2-3 weeks to activate your italk package.
The switch-over is completely hassle free. We get in touch with your existing provider; you just use the phone in exactly the same way and pay a lot less!
No, there will be none at all.
Yes, your phone number(s) remain exactly the same with calling feature upgrades available to you. All you need to do is call Customer Care and they can organise this for you.
Most broadband and internet services that you have with your existing provider can be used with your italk package. For further information on this please contact Customer Care.
No, as an italk customer there is no need to dial a prefix number or have a plug-in box in the wall – you can simply use your phone exactly as you do now.
Yes, and we would encourage you to reduce waste paper by receiving your bill electronically. If you need to receive a paper bill there is a £1.99 surcharge per month.
Yes, Direct Debit is the most convenient way to pay your bill. It allows us to keep our costs as low as possible so we can pass the savings on to you. Direct Debit is simple, safe and fully protected by the Direct Debit Guarantee.
You can transfer your italk service to your new address. Please call our Customer Care team on 0333 210 4290 or alternatively, email [email protected]
The quickest way to fix any faults is by contacting our Customer Care team on 0333 210 4290; you will get straight through to a fully trained advisor who will be happy to help.
Unless otherwise stated, your contract period will last for 24 months.
Equipment from a previous supplier should be removed when you transfer to italk. Most equipment can be unplugged easily or switched off. There may be some exceptions to this, so if you are unsure please call us. We are happy to provide any advice you may need. Please contact Customer Care on 0333 210 4290.
When you join us, we’ll carry over your preference from your previous telecoms provider. However, if you want to switch it up just call our Customer Care Team once your account has activated with us to make any amendments. Any amendments made can take around 3 days to complete.
The italk Access Charge is 12 pence per minute. The remaining cost of the call is the service charge which is set by the organisation you are calling. For further information on service charges, please refer to the “non-geographic (UK Calling) rates table” at www.italktelecom.co.uk. For further questions and answers please visit our website.
Your router will be dispatched once your broadband order has been confirmed, and should arrive before your broadband services are activated. Your order will be placed when your telephone service with italk becomes active.
You have the right to cancel this contract within 14 days without reason. Please visit www.italktelecom.co.uk/cancellation for more information.
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I would like to thank you and your excellent services where I had trouble with my landline. When I called the lady on switchboard she was so helpful. Open Reach soon worked out the problem and I was advised from your office that the fault online was sorted. I was so pleased with your services so a big thank you.