Have you checked the FAQs?
We are a nationwide broadband provider focused on delivering the best UK customer support and care to all our broadband and telephone customers.
No, we’ve been trading since 2007 and are currently in our 11th year of operation. We recently celebrated our 10-year anniversary.
The switch-over is completely hassle free. You don’t need to do anything to switch. We’ll get in touch with your existing provider and arrange for everything to be switched on your behalf.
Once your order has been received it normally takes 2-3 weeks to activate your package. You will be notified of your live date via email and text.
There will be no disruptions to your service, we will handle everything.
No, there will be none at all.
The speed you will receive varies from each property as it is dependent on the line. However, you can check your speed estimate by entering your post code on our packages page.
Your router will be dispatched once your broadband order has been confirmed, and should arrive before your broadband services are activated. Your order will be placed when your telephone service with italk becomes active.
You should expect to go live within 2-3 weeks from your signup, your exact activation date may change but we will keep you up to date with text messages and emails.
It can take up until midnight for the services to activate.
Your first bill will be generated usually between 4 and 6 weeks from the date of your purchase.
Yes, Direct Debit is the most convenient way to pay your bill. It allows us to keep our costs as low as possible so we can pass the savings on to you. Direct Debit is simple, safe and fully protected by the Direct Debit Guarantee.
All our contracts are set up on a Direct Debit basis. If you are having difficulties paying on time, please contact our Customer Care team to discuss your options.
Yes, your phone number(s) remain exactly the same with calling feature upgrades available to you. All you need to do is call Customer Care and they can organise this for you.
Unless otherwise stated, your contract period will last for 24 months.
Yes, and we would encourage you to reduce waste paper by receiving your bill electronically. If you need to receive a paper bill there is a £2.99 surcharge per month.
The quickest way to fix any faults is by contacting our Customer Care team on 0333 210 4290; you will get straight through to a fully trained advisor who will be happy to help.
You can transfer your italk service to your new address. Please call our Customer Care team on 0333 210 4290 or alternatively, email [email protected]
Equipment from a previous supplier should be removed when you transfer to italk. Most equipment can be unplugged easily or switched off. There may be some exceptions to this, so if you are unsure please call us. We are happy to provide any advice you may need. Please contact Customer Care on 0333 210 4290.
When you join us, we’ll carry over your preference from your previous telecoms provider. However, if you want to switch it up just call our Customer Care Team once your account has activated with us to make any amendments. Any amendments made can take around 3 days to complete.
The italk Access Charge is 12 pence per minute. The remaining cost of the call is the service charge which is set by the organisation you are calling. For further information on service charges, please refer to the “non-geographic (UK Calling) rates table” at www.italktelecom.co.uk. For further questions and answers please visit our website.
Our experts are readily available to lend a helping hand
How can we help?I would like to thank you and your excellent services where I had trouble with my landline. When I called the lady on switchboard she was so helpful. Open Reach soon worked out the problem and I was advised from your office that the fault online was sorted. I was so pleased with your services so a big thank you.