Your first bill will be sent to you by your chosen method within the week following activation. Your direct debit will be due 7-days after the date of your bill.
Direct Debit is the most convenient way to pay your bill. It allows us to keep our costs low so we can pass the savings on to you. Direct Debit is simple, safe and fully protected by the Direct Debit Guarantee.
All of our contracts are set up on a direct debit basis. If you are having difficulties paying on time, please contact our customer care team to discuss your options.
Unless otherwise stated, your contract is covered by a 24-month fixed price promise.
We encourage all of our customers to go paperless and elect to receive their bills and updates by email. You'll also have access to your online billing account where you can view your bills and call records.
Our access charge fee is 12 pence per minute. The remaining cost of the call (known as the 'service charge') is set by the organisation you are calling. For further information on service charges, please refer to the “non-geographic (UK Calling) rates table” LINK - https://www.italktelecom.co.uk/media/pdf/uk-callling-rates-table-17.pdf
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