Your estimated broadband speeds are calculated using data specific to your address and local network. We base these estimates on several factors, including the distance from your property to the nearest street cabinet or exchange, the type of broadband technology available in your area (for example, Full Fibre, Fibre to the Cabinet, or ADSL), and the performance of similar lines nearby.

These estimates reflect the typical speeds customers at your location can expect during peak times (usually 8–10 pm). Actual speeds may vary depending on factors such as your in-home setup, Wi-Fi signal strength, the number of connected devices, and network traffic.

Yes — we take all payments by Direct Debit. It’s the simplest and most secure way to pay, ensuring your monthly bill is settled automatically and on time without you needing to do anything.

We want every customer to be treated fairly and with respect. Sometimes people need extra help because of their health, money worries, or personal situation. This could be temporary or longer-term. If this happens, we are here to help. Click here: https://www.italktelecom.co.uk/we-can-help

Our contract lengths are shown on each broadband package when you sign up. Most of our plans come with an 18-month contract.

Yes — we encourage all our customers to go paperless and receive their bills and updates by email. It’s better for the environment and helps keep everything in one convenient place. You’ll also have access to your online account, where you can easily view your bills, payments, and call records anytime.