On a mission to keep broadband simple.

We are a friendly bunch of internet enthusiasts and we care about delivering quality to our customers as part of our mission to keep broadband simple. Find out more about italk.

The quickest and easiest way to get in touch is by contacting our customer care team on 0333 210 4290 or using our live chat feature. We would be happy to answer any queries you may have.

You can transfer your italk services to your new address. Please call our customer care team on 0333 210 4290, email customercare@italktelecom.co.uk or reach out via our live chat feature and we'll be happy to help.

We offer a 18-month fixed price promise with our contracts.The price you see is the price you pay, guaranteed. To take advantage of our low prices, contact our customer care team and discuss your options.

All of our broadband packages are under contract. Once your order has been processed you will receive a welcome pack that details your chosen broadband package, cost and contract length. Details of your contract can also be found in your online billing account.

You should receive a confirmation text or email confirming your contract with us. You will also receive your welcome pack within 3-5 days (via your chosen contact method) of your order. This will include documents regarding your package, billing details and a copy of your contract. We will take care of the rest for you!

We understand circumstances change. If you wish to switch your package, simply get in touch with our customer care team select a package & we will do the rest for you!

Your first bill will be sent to you by your chosen method within the week following activation. Your direct debit will be due 7-days after the date of your bill.

Direct Debit is the most convenient way to pay your bill. It allows us to keep our costs low so we can pass the savings on to you. Direct Debit is simple, safe and fully protected by the Direct Debit Guarantee.

All of our contracts are set up on a direct debit basis. If you are having difficulties paying on time, please contact our customer care team to discuss your options.

Unless otherwise stated, your contract is 18 months.

We encourage all of our customers to go paperless and elect to receive their bills and updates by email. You'll also have access to your online billing account where you can view your bills and call records.

Our access charge fee is 12 pence per minute. The remaining cost of the call (known as the 'service charge') is set by the organisation you are calling. For further information on service charges, please refer to the “non-geographic (UK Calling) rates table”

It can take between 2-3 weeks to activate your broadband package (please note this can take up to 4 weeks for FTTP). We will keep in touch throughout the process and you'll be contacted via email and text to notify you of your go-live date.

There will be no disruptions to your service, we will handle everything. You get the connection you need and we take care of the rest.

Average internet speeds will vary between properties and broadband packages. You can check your speed estimate by entering your postcode on our packages page.

Your router should arrive 1-2 days before your go-live date, in time for your broadband services to be activated.

In some cases it can take up until midnight for broadband services to activate, however, we would advise checking through the set up guide to make sure everything has been done properly. If there is still no connection the following morning please contact our customer care team.

Where possible we will endeavour to retain your existing number. You will need to ensure that our customer care team are aware that you wish to retain your existing number and provide us with this at the point of sale. If we do not obtain an existing landline number, a new one will automatically be issued for you. In some cases it is not possible to transfer numbers, we will provide service updates should your number not be transferable.

The quickest way to report a fault is by calling the customer care team on 03332104290 or using our live chat feature. We may ask you to complete some checks to diagnose the problem.

Equipment from a previous supplier should be removed when you transfer to italk as we will provide everything you need for your new connection. Most equipment can be unplugged easily or switched off. There may be some exceptions to this, so if you are unsure please call our customer care team on 0333 210 4290 and we will be happy to help with any questions or concerns.

When you join us, we’ll carry over your preference from your previous telecoms provider. If you wish to change your preferences, please get in touch with our customer care team on 03332104290.

WiFi speed can vary from one device to another. If you're having issues with WiFi strength or speed, ensure your router in a central location of your home and make sure you're using the fastest WiFi capability on your chosen devices. Household appliances such as baby monitors and microwave ovens can often cause interference and slow WiFi speed down. If an issue persists, get in touch with our customer care team who will be able to run through some more options with you.

Broadband speeds will vary depending on your chosen broadband package. Speeds can also vary depending on a number of factors,such as, the quality of your telephone line, location, weather conditions, network congestion at your local exchange and even the strength of your WiFi signal.

When you start your broadband service, change products or move house, we provide you with a download speed estimate in Megabits per second (Mbps). Under normal circumstances your broadband speeds should fall within this range, however, if your speed consistently falls below the minimum guaranteed speed (outside of the stabilisation period) you should contact us. We'll try to fix the issue and aim to get your speed above your original speed estimate range.

If you are looking for an additional feature to add to your line, please contact our customer care team who can talk you through your options

To ensure you get the best WiFi coverage in every corner of your home your router should be located in a central area away from any obstructions. Your router should be placed off the floor and away from electronic items or large metal surfaces as these can absorb and disrupt your signal. Other items such as mirrors or bodies of water i.e.fish tanks can also inhibit your WiFi signal. For more help, please contact our customer care team who will be happy to assist you further.