# italk > italk is a UK broadband provider based in Brighton, delivering full fibre, fibre, and standard broadband to homes across the UK since 2007. The company's focus is simple, great-value broadband backed by UK-based customer service, with no hidden extras and no nasty surprises. ## About italk italk is a friendly group of internet enthusiasts focused on delivering quality broadband at great prices with exceptional customer service. Based in Brighton, the company began in 2007 and has grown to support customers all over the UK, providing the same expert advice and pricing regardless of location. Core positioning: keeping broadband simple - essential, lightning-fast broadband without hidden charges or telecom jargon. Full Fibre starts from £26.99/month, with speeds up to 1,000 Mbps. Why choose italk: - Unrivalled, UK-based customer service - the same exceptional support wherever you are. - Over 15 years delivering quality internet to customers across the UK. - Great-value packages to suit every home, from everyday browsing to serious streaming and gaming. ## Contact - Sales and support: 0330 1914 321 - Compliance / complaints: 0333 210 4290 - Data protection email: dataprotection@italktelecom.co.uk - Postal address: Unit 1 Gordon Mews, Gordon Road, Portslade, BN41 1HU - Website: https://www.italktelecom.co.uk - My Account (billing portal): https://italk.onlcs.net/MultiBill/Login.html - Facebook: https://www.facebook.com/italkUK/ - Instagram: https://www.instagram.com/italkbroadband - Twitter/X: https://twitter.com/italkuk - Trustpilot: https://uk.trustpilot.com/review/www.italktelecom.co.uk --- ## Broadband Packages italk packages are grouped into three tiers: Full Fibre (FTTP), Fibre (FTTC), and standard Broadband. Speeds shown are the maximum for the package; actual speeds depend on line, address, and in-home setup. Per-package pricing is published in downloadable rate cards on the Package Rates page. Most packages are on an 18-month contract. ### Full Fibre (FTTP) https://www.italktelecom.co.uk/broadband/full-fibre/ Full fibre to the premises, with speeds up to 1,000 Mbps. - [Full Fibre 115](https://www.italktelecom.co.uk/broadband/full-fibre/full-fibre-115/) - [Full Fibre 300](https://www.italktelecom.co.uk/broadband/full-fibre/full-fibre-300/) - [Full Fibre 500](https://www.italktelecom.co.uk/broadband/full-fibre/full-fibre-500/) - [Full Fibre 1000](https://www.italktelecom.co.uk/broadband/full-fibre/full-fibre-1000/) ### Fibre (FTTC) https://www.italktelecom.co.uk/broadband/fibre/ Fibre to the cabinet. - [Superfast Fibre 100](https://www.italktelecom.co.uk/broadband/fibre/superfast-fibre-100/) ### Broadband https://www.italktelecom.co.uk/broadband/ Standard broadband. - [Broadband 50](https://www.italktelecom.co.uk/broadband/broadband-50/) ### Package Rates https://www.italktelecom.co.uk/package-rates/ Downloadable rate cards for all packages (Broadband 50, Superfast Fibre 100, Fibre 50, Fibre 100, Full Fibre 115, Full Fibre 300, Full Fibre 500, Full Fibre 1000 - all 18-month terms). UK call rates: https://www.italktelecom.co.uk/wp-content/uploads/2025/07/uk-rates-13-11-19-304.xlsx --- ## Getting Started italk uses a three-step sign-up: 1. Check availability - enter a postcode to see the speeds and packages available at the address. 2. Choose a package - pick the plan that suits the household. 3. Install and connect - italk handles the install and number keeping. - [Check Availability](https://www.italktelecom.co.uk/check-your-availability/) - [Choose Your Package](https://www.italktelecom.co.uk/choose-your-package/) - [How to Switch to italk](https://www.italktelecom.co.uk/how-to-switch-to-italk/) ## Support and Account - [Support / FAQs](https://www.italktelecom.co.uk/support/) - [Contact Us](https://www.italktelecom.co.uk/contact-us/) - includes a request-a-callback form - [Check Your Balance](https://www.italktelecom.co.uk/check-your-balance/) - [My Account](https://italk.onlcs.net/MultiBill/Login.html) - view bills, payments, and call records - [Customer Feedback](https://www.italktelecom.co.uk/customer-feedback/) - [Extra Help / We Can Help](https://www.italktelecom.co.uk/we-can-help/) - support for customers who need extra help due to health, financial, or personal circumstances ## Common Operational Facts - Payment is by Direct Debit only, processed via GoCardless. This is the only accepted payment method. - Contract lengths are shown on each package at sign-up; most plans are 18-month contracts. - Billing is paperless by default - bills and updates are sent by email, with everything also available in the online account. - Estimated speeds are calculated per address using distance to the cabinet/exchange, the broadband technology available, and performance of nearby lines. Estimates reflect typical peak-time speeds (8-10 pm); actual speeds vary with in-home setup, Wi-Fi, device count, and network traffic. - italk offers additional support for vulnerable customers or those needing extra help, whether temporary or long-term. --- ## Blog - Let's Talk Tech https://www.italktelecom.co.uk/blog/ News and advice on tech, industry tips, and internet trends. Individual posts live under https://www.italktelecom.co.uk/blogs/. ## Legal and Policy Pages - [Terms and Conditions](https://www.italktelecom.co.uk/terms/) - [Code of Practice](https://www.italktelecom.co.uk/code-of-practice/) - [Privacy Policy](https://www.italktelecom.co.uk/privacy-policy/) - [Cookie Policy](https://www.italktelecom.co.uk/cookie-policy/) - [Vulnerability Policy](https://www.italktelecom.co.uk/vulnerability-policy/) - [Cancellation Form (PDF)](https://www.italktelecom.co.uk/wp-content/uploads/2025/07/cancellation-form.pdf) ## Company and Regulatory - Trading name: italk - Data controller: italk Affiliate Telecommunications - Compliance contact: Jane Ballantyne, Complaints & Compliance Manager - Payments processor: GoCardless (Direct Debit)